About

• AI Assistants provide real-time call coaching, live transcription with sentiment analysis, and automated post-call CRM updates and follow-up tasks. • AI Agents autonomously handle routine inbound inquiries 24/7 and escalate complex issues with full context to human agents. • Native integrations with CRM, help desk, and business tools keep all conversation data synchronized across systems. Aircall is a cloud-based business phone and call center platform that layers AI across the entire customer communication lifecycle—before, during, and after calls. Teams get enterprise-grade voice quality, shared call inboxes, SMS/MMS messaging, IVR, call routing, queue callback, power dialer, and detailed analytics. Security features include TLS/SRTP encryption, SOC 2 certification, GDPR compliance, SAML SSO, and 2FA.

Who it's for

AI-powered call center & business phone

Key features