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Zendesk

Zendesk

AI-first customer and employee service platform with autonomous agents, copilot, and omnichannel support.

Support CustomersVoice support agentsHelpdesk & ticketingAI chatbots & live chat
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• Autonomous AI agents that resolve complex issues across any channel without human intervention • Proactive AI Copilot that assists human service agents in real time with suggested responses and actions • Automatic quality assurance scoring for both human and AI agents to continuously improve service Zendesk is a comprehensive AI-powered service platform covering customer service, employee service, and contact center operations. It unifies ticketing, messaging, live chat, voice, knowledge base, workforce management, and reporting into a single resolution-focused platform. With 1,800+ marketplace apps and integrations, enterprise security, and AI governance, Zendesk serves startups through large enterprises across retail, healthcare, financial services, government, and more.

Para quién es

Customer service & helpdesk

Precio

Per-agent plans: Support Team $19, Suite Team $55, Suite Professional $115 (all agent/month paid yearly); Suite Enterprise is Talk to Sales. No free plan, but a 14-day free trial of Suite Professional is offered.

Nivel de IA

Intermedio

Funciones clave

AI agents (autonomous)Agent CopilotOmnichannel ticketingVoice & call managementWorkforce managementQuality assurance scoringKnowledge baseReporting & analytics

Redes sociales

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