Gorgias

AI-powered helpdesk and agent for ecommerce brands to automate support and drive sales.

Support CustomersHelpdesk & ticketingAI chatbots & live chat

About

• AI Agent autonomously resolves support tickets—handling returns, refunds, order edits, product recommendations, and dynamic discount generation with a customized brand voice • Unified omnichannel inbox consolidates email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice with full Shopify customer context in every conversation • 150+ ecommerce integrations including Klaviyo, Recharge, Loop Returns, and Yotpo, with rules-based automation, macros, and auto-tagging to reduce manual work Gorgias is the leading helpdesk and AI Agent platform for ecommerce, powering customer conversations for 40% of Shopify brands. It enables CX teams to manage all support from one place while the AI Agent fully resolves repetitive tickets—turning support into a revenue driver through proactive product recommendations and sales assistance.

Who it's for

Ecommerce customer support automation

AI level

Intermediate

Key features

AI Agent automationOmnichannel inboxShopify integrationOrder & subscription editsReturns & refunds handlingProduct recommendationsRules & macros automation150+ ecommerce integrations

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