Nextiva

Unified customer experience platform with AI-powered voice, chat, SMS, and contact center.

Support CustomersVoice support agentsAI chatbots & live chatAsync video & internal comms

Acerca de

• XBert AI Receptionist answers calls, texts, and chats 24/7, books appointments, and resolves FAQs automatically. • Unified omnichannel platform covering voice, video, SMS, live chat, and team messaging with skills-based routing and journey orchestration. • AI transcription, meeting summaries, and action-item extraction built into the contact center and collaboration tools. Nextiva is a cloud-based business communications and customer experience platform that unifies inbound/outbound voice, video meetings, business SMS, team chat, and contact center workflows. It offers tiered plans from basic unified communications to full enterprise contact center with workforce management, predictive dialing, PCI-DSS secure payments, and advanced analytics. Over 34 integrations span CRM, helpdesk, EHR, POS, and productivity tools.

Para quién es

Business communications & contact center

Funciones clave

AI Receptionist (XBert)Inbound & outbound voiceOmnichannel messagingVideo meetingsAI transcription & summarySkills-based routingJourney orchestrationLive chat & chatbot

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