Tidio
AI-powered customer service platform with live chat, help desk, and chatbot automation.
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About
• **Lyro AI Agent** handles up to 67% of conversations autonomously using only your verified knowledge base, minimizing hallucinations and supporting dozens of languages across live chat, WhatsApp, Instagram, and Messenger. • **Flows automation** enables proactive chat triggers to capture leads, recover carts, and book calls—even when your team is offline. • **Unified Help Desk** consolidates tickets, live chat, and AI conversations in one interface with smart routing and role-based permissions. Tidio is a complete customer service platform that blends AI automation with human agent tools. Its Lyro AI Agent can resolve common queries, make product recommendations, and perform tasks like order updates via integrations. The platform is SOC 2 certified, GDPR and CCPA compliant, and connects with Shopify, Zendesk, Salesforce, Zapier, and many more tools—making it a practical choice for growing ecommerce and service businesses.
Who it's for
AI customer support & live chat
Price
Free plan exists ($0/mo) with 50 billable conversations, 50 Lyro AI conversations (one-time), and 100 Flows visitors. Paid tiers: Starter $15.83/mo, Growth from $32.50/mo, Plus from $300/mo + usage. Premium is contact-only. 7-day free trial
AI level
IntermediateKey features
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